In many challenging situations, we default to working harder, working longer or both. Not only is
this our own response, critique of hours being worked is often the default
reaction of Leaders.
I have worked in organisations where a close check was kept on how many
hours are being worked. I know of one company, a significant (now) publicly
listed organisation. where it was strongly
rumoured the CEO required a weekly report of when access cards were first
activated by each member of the management team each morning, and last
activated each afternoon.
This resulted
in behaviours that in some cases were as amusing as they were paranoid.
And the
currency of hours at work applies not only when there are issues or problems.
The push is all too often to work longer, or be seen to work longer all the
time. More is better.
In
conversation with an experienced professional on 30 June this year, (a Friday)
they confessed their state of mental exhaustion from running flat out towards
the end of the financial year. Their real concern was knowing that on Monday,
they had to run even harder as the clock had returned to zero for the start of
the new financial year. They were doubting their ability to continue under such
repetitive stress and said they feared making errors that would be costly to both
clients and their own reputation.
Put simply,
we tend to gravitate to what is easier to see and easy to count, and hours
worked is visible and countable.
A senior colleague
of mine from days long past had a very clear mantra, “output matters, not input”.
The
importance of tapering has long been practiced by athletes and is viewed as
being mandatory if an individual’s best performance is to be achieved. It is
also scientifically proven. or to put it another way, tapering is critical to achieving maximum output.
Amateur
endurance marathon runners get to the taper stage of their preparation and have
feelings of guilt believing they should do more training than their taper
dictates. They will regularly over train and their subsequent performance
suffers, or worse, they become injured and their state of mind suffers greatly.
In business,
we push others, or push ourselves to run hard all of the time. We then suffer
frustration when illness (injury) occurs, quality suffers, mistakes are made
and morale deteriorates (state of mind).
The innovative
business is one that recognises the need for employees to have peaks and
troughs within their work cycle, just as the athlete does in their training
plan. A successful entity will require, and schedule creative or thinking space
for staff and provide a means by which ideas can be channelled and then treated
with respect. This time is prioritised and mandated.
Over the
years, many business practices have been incorporated in to sport. It is past
time a few went the other way.
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